Returns

Returns

Not right for you? Get in touch and we'll sort it.

You have 60 days from the day your order arrives to start a return. Contact us through our contact form with your order number and a short note about what went wrong, and we'll reply within 24 hours on working days.

Every return is handled by a person, not a form. We'll talk you through the options — a refund, a replacement, or something else if that suits you better.

How it works

1. Get in touch through our contact form within 60 days of delivery, with your order number.
2. We'll reply with next steps, usually the same working day.
3. Send the item back to the address we give you.
4. Once it arrives and has been checked, we'll process your refund.

Refunds go back to the card or account you paid with. Please allow up to 5 working days for it to show, depending on your bank.

Damaged, faulty or wrong item

If your order arrives damaged, faulty, or isn't what you ordered, send us a photo through the contact form and we'll put it right at no cost to you. You won't pay return postage and there's no deduction — this applies whether it's a replacement or a full refund.

Please tell us within 60 days of delivery so we can raise it with our carrier.

Changed your mind

If you simply don't get on with it, you're still covered for 60 days. A few things to know:

- A 20% restocking fee applies to change-of-mind returns and is deducted from your refund.
- Return postage is the customer's responsibility unless we've agreed otherwise.
- Items should come back complete, with the charging cable and any accessories.
- Every case is reviewed individually. If there's a good reason the above shouldn't apply to you, tell us — we'd rather hear it than lose you.

Cancellations

Orders are dispatched quickly, so once one is placed we usually can't stop it. If you need to change or cancel, contact us straight away and we'll do what we can. If it's already gone, the 60-day return window still covers you.

Anything else

If you're unsure whether your situation is covered, ask. We'd rather answer a question than have you guess.